Last updated: 23 July 2026
Privacy Policy & Terms
These pages establish the formal terms, conditions, and privacy policies governing your use of Core System Design services, websites, and automation software.
Part A: Privacy Policy
In short: we collect your name, email and phone number when you contact us, we never sell your data, and you can ask us to delete it any time.
1. Who we are
Core System Design is a UK-based provider of websites and automation software. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as both a data controller (for our own marketing and client management) and a data processor (when providing services to our clients).
2. What data we collect
We collect information when you interact with us or use our services. This includes:
- Contact form and demo booking submissions (name, email, phone number, business name).
- Website visitor data via our AI chat widget (name, phone number, enquiry details).
- Call tracking data, which may include call recordings and metadata if this feature is activated.
- CRM data entered by our clients regarding their own end-customers.
- Cookies and analytics data generated when using our marketing website.
3. How we use the data
We use your data primarily to deliver our software services. This includes building your website, managing CRM integrations, processing billing, providing customer support, and proactively improving our platform. Where permitted, we also use contact information to communicate with leads on your behalf.
4. Legal basis for processing
We process your personal data under the following lawful bases: consent (when you explicitly agree to provide your information), contract (where processing is necessary to fulfill our monthly subscription agreement with you), and legitimate interest (for business operations, security, and service improvements, provided this does not override your fundamental rights).
5. Data sharing
Core System Design does not sell your data to third parties. We share data strictly with trusted third-party tools and subprocessors required to deliver our service. These include secure cloud hosting providers, SMS and email delivery infrastructure, and our payment processor.
6. Data retention
We retain your personal data for as long as you maintain an active subscription. If you choose to cancel your service, your data will be securely deleted in accordance with our standard retention schedule, unless we are legally required to hold certain records (such as billing information) for a longer period.
7. Client vs. end-customer data
When you utilise our CRM, AI chat widget, or call tracking features to manage your own customers, Core System Design acts strictly as a data processor on your behalf. You, the client, remain the sole data controller for your customers' data and are responsible for ensuring your data collection practices comply with the UK GDPR and PECR.
8. Security measures
We implement robust technical and organisational safeguards, including data encryption in transit and at rest, alongside strict access controls, to protect your information against unauthorised access, accidental loss, or misuse.
9. Your rights
Under the UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. You also have the right to object to our processing of your data. If you believe your rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) REG Details ZA556522
10. Cookies
Our marketing website uses essential cookies to ensure basic functionality and analytics cookies to help us understand visitor behaviour and improve our platform. You can manage your cookie preferences or opt out at any time through your browser settings.
11. Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you directly via email or through a prominent notice on our website.
Part B: Terms & Conditions
In short: you pay for our software and services, there are no long-term contracts, and you can cancel anytime.
1. Acceptance of terms
By using the website and services provided by [Grassshopper Corporatlion Ltd (company No 08690021) trading as Core System Design] , you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
2. The service
We provide a digital platform including website build, CRM, AI chat widget, booking system, call tracking, review automation, and missed-call text-back (the "Service"). The Service is delivered on a monthly subscription basis.
3. Pricing and payment
The subscription fee is per month, billed monthly in advance with no setup fee. Payments are processed via our designated payment processor. In the event of a failed payment, access to the Service may be temporarily suspended until the outstanding balance is cleared.
4. Contract term and cancellation
There is no long-term lock-in period. You may cancel your subscription at any time by providing notice prior to your next billing date. Upon cancellation, access to the platform will cease at the end of your current billing period, and your data and website will no longer be accessible.
5. Client responsibilities
You agree to provide accurate business information and to use the CRM, chat tools, and marketing features lawfully. You must comply with the Privacy and Electronic Communications Regulations (PECR) and all relevant marketing consent rules when contacting your own customers. The Service must not be used for unlawful, spam, or misleading purposes.
6. Intellectual property
We retain full ownership of the platform, codebase, and templates used to provide the Service. You retain ownership of your specific content, branding, and customer data uploaded to the platform.
7. Service availability
We will use reasonable efforts to ensure the Service is available; however, we do not guarantee uninterrupted service. Occasional downtime may occur for essential maintenance, which we will endeavour to schedule outside of standard business hours.
8. Limitation of liability
To the maximum extent permitted by law, we shall not be liable for any indirect, consequential, or special loss. Our total liability arising in connection with the Service is strictly capped at the total subscription fees paid by you in the twelve (12) months preceding the claim. Nothing in these terms limits our liability for death, personal injury, or fraud.
9. Data protection
Please refer to Part A: Privacy Policy for details on how we handle personal information. When you use our tools to manage your own customers' data, you act as the data controller and we act strictly as the data processor on your behalf.
10. Termination by us
We reserve the right to suspend or terminate your account without notice in the event of non-payment, misuse of the Service, or suspected unlawful activity.
11. Changes to these terms
We may update these terms from time to time. Significant changes will be communicated to you via the email address registered on your account. Your continued use of the Service following such notification constitutes acceptance of the revised terms.
12. Governing law and jurisdiction
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact us
For any legal or account enquiries regarding these terms, please contact us at